The answer: A Cabinet Dealer:
Big Box stores are frequently part of a consumer’s shopping experience when remodeling their kitchen, but this may not be the best decision for many homeowners. There are 3 main reasons for this:
First, Big Box stores are looked at by the industry to be more of a “training ground” for kitchen designers, and there is data to support that theory. The fact is, as designers at the Big Box stores get better and receive more experience, they generally leave and go work for a Cabinet Dealer.
Second, cabinet dealers tend to be more efficient than Big Box stores. This is due to the fact that they run their operation from one central location locally. They are able to use their different resources right there in the city they are located. They also typically have a more permanent relationship with the installers and people doing the work. It is their name on the line so they are going to want to get an experienced installer that does superior work as opposed to just selling and installing off a list of names that rotate.
Third, dealers are better able to handle problems more efficiently and quickly. Studies show that homeowners end up being more satisfied when they use a cabinet dealer.
The bottom line is that you have a better chance of having a good experience with designers at a Cabinet Dealer rather than the Big Box stores.